I am Juan

Network Integrator, Solutions Architect and Telecommunications Expert

About Me

Juan Vento

VP of Telecommunication Services

Juan Vento is a proud Miami native with strong ties to the community. Having over 19 years’ experience in the technology industry, Juan has overseen the mergers of 7 companies to include IDS, Cleartel and Birch Communications. He currently serves as the VP of Telecommunications and Help Desk Support for Great Healthworks companies, overseeing a network of over 1500 users across 40 countries. Juan specializes in Telecommunication Platforms, Collaboration Tools, Data Centers, Carrier Interconnections & Vendor Relations.

He currently sits on the board of ALPFA Miami as the VP of IT and is on the advisory board of the CIO Council of South Florida. Giving his time to mentor high school and college students interested in pursuing technology, is most important to Juan as he attributes his success to those who guided his path. During his time away from the office, his passions include watching football (yes unfortunately a Miami Dolphins fan), listening to rock music and traveling with his family.

Download My CV

My Experience

6 Years 2014
Great HealthWorks
VP of Telecommunication Services & Help Desk Support

  • - Responsible for a team of 52 members including Help Desk, Telecom Engineers, Developers and System Engineers.
  • - Oversee/design carrier infrastructure, omni-channel tools and telephony platforms for a BPO with over 500 internal plus 1500 external agents in 40 countries.
  • - Migrated legacy Cisco UCCE to InContact UCaaS platform.
  • - Groomed network connectivity from MPLS to Private line across 7 locations to generate an annual cost savings of $110,000.
  • - Migrated legacy Cisco Call Manager to Kazoo (free switch based) PBX to generate an annual cost savings of over $150,000.
  • - Managed development team to create a custom Contact Center platform comprised of WebRTC, OpenSips , Asterisk & DOMO business intelligence using AGILE & SCRUM methodologies.
  • - Aided GHW with their digital transformation by procuring, deploying and maintain hosted and on premise e-commerce and marketing tools
  • - Migrated all AWS applications and websites to a network spanning 2 data centers using a completely software defined architecture with both ANY-Cast and UNI-Cast protocols.
  • - Maintained all IT assets including contact oversight and negotiations.

14 Years 2000
Birch Communications
Manager of Network Operations

  • - Managed a team of 15 using a follow the sun model.
  • - 14-year tenure from Customer Service Representative to Manager of Network Operations including Tier 3 Voice Architect.
  • - Project manager for all new market (LATA) build outs and configured routing in Meta Switch, Taqua,, ACME, Genband S3 & Jasome SBCs.
  • - Maintained and configured lest cost routing tables while assuring wholesale carriers adhered to their SLAs and ASRs
  • - Responsible for trunk capacity management.
  • - Managed integration of new company acquisitions such as Daystar, Light Year, Cleartel, IDS, & Cbeyond.
  • - Configured and supported SIP Session Border Controllers from manufactures such as ACME, Jasomi, Genband S3, Nextone & PeriMeta.
  • - Provided oversight on all proactive maintenance and network interruptions
  • - Maintained and average uptime of 99.999
  • - Achieved Meta Switch Complex Translations, SMS 800, ITIL Foundation v2 and SIP School accreditations.

Testimonials

I worked with Juan for several years at Cleartel Communications. I found Juan to be a very capable person who was easy to approach and knew his job extremely well. He was a team player and I was always able to call upon him cross-departmently for any reason.

James Morrone

Sr. Director of Information & Technology

Juan and his group have easily been the best IT support group I have ever contracted. With their rapid response times and their ability to problem-solve effectively and efficiently, my downtimes have been non-existent. I appreciate their overall knowledge and work ethic. These guys are fantastic and I highly recommend them!

Ruben J. Padron

Attorney at Law

I had the pleasure of working with Juan for two years. Juan ,was and still, is a remarkable manager that can work on multiple and large projects concurrently. In addition, the way Juan manages his direct reports is remarkable as well as efficient. As a matter of fact, I am applying Juan's management style in current projects that I manage.

Joseph Blumenfeld, PMP

IT Infrastucture and security Program Manager at Office Depot

Interviews

Some pictures

Contact

Phone

(305) 308-7318

Address

Pembroke Pines, FL 33029

Email

jv@juanvento.com